Is part of the leadership team at Gordon Scott Consulting that handles all clinical information that deals with information technology within the healthcare field. She is a proven healthcare professional with experience in business operations. Knowledge, skills and abilities include business development, change management, cost control, productivity analysis, and office leadership, cost analysis, with emphasis in clinical information systems, planning, designing, training and implementation.
Other experience includes business office management, Information Technology support, with emphasis in Surgical Scheduling, billing, and project management. Melissa also plays an intricate part in setup, hardware selection and staff support for clients who are going through new EHR implementations.
Education credentials include a Bachelor of Science in Business Management from Cardinal Stritch University. She also holds Advance Technical Certificates in both Accounting for Healthcare and International Accounting from Waukesha County Technical College.
Member of the National Technical Honors Society and AAPC. She is also a Notary Public and commissioned for the State of Wisconsin.
Clinical Information Systems Manager January 2013-Present
Gordon Scott Consulting & Investment, LLC is a Surgical Services Management Consulting Company. Specializes in improving operational efficiency, workflow design, cost control, and perioperative EMR implementation and design. I am currently working at ProHealth Care Moreland Surgery Center as their Business Office Manager.
Business Office Manager: ProHealth Care Moreland Surgery Center ( 2009 – Present )
Development, support and implementation of A.R.G mobile dictation application. Also, supports sales team with product demonstrations. Also serves as project management for the Information Technology sector. This includes creating proposals based on clients specifications and needs while remaining budget conscious for the practice.
|Elmbrook Memorial Hospital||June 2, 2003 – 2009|
|Surgical Scheduler||October 16, 2005- January 2009|
|Health Unit Coordinator/Paraprofessional||June 2, 2003 – October 16, 2005|
Help desk Technician
Provided first and second level Help Desk support to internal customers of 900 nodes.
Created users; provide permissions to files and applications, setup printers, restore and backup system files, and other network administration duties all the while maintaining system security.
Assisted third level with server installations, maintenance and backups. Troubleshoot and repair application and hardware issues. Purchase hardware/software for company according to budget. Establish excellent vendor/customer relationships. Processed invoices and charge backs according to budget
Setup onsite training sessions for various applications. Documented “Special” PC installations and problems. Created instructional material for end users. Conducted training sessions to users on new applications and hardware. Provided website administration. Served as primary support for web conferencing
Office Manager 1987-2010
Organizing and supervising all of the managerial activities that ease the smooth running of an office. Administer filing systems, develop and apply latest administrative systems, such as record management, record office expenses and managing the budget. Standardize the office layout and keep up supplies of stationery and equipment, Maintain the form of the office and arrange for needed repairs, Supervise the recruitment of fresh staff, and training.